Support

Help, installation, activation

Installing, activating or moving a license, connecting a drive, archive and restore questions, anything the software is doing that you did not expect.

Orders, billing, partners

Sales

[email protected]

Orders, receipts and invoices, Net 30 against a purchase order, volume quotes, refunds, and reseller or distributor accounts.

Chat with XPNTL Sentry

Ask about a problem, here.

Away from the computer with the drive? Sentry answers here too, after a quick check of your license key. On the computer itself, the Support tab in XPNTL Solo is faster: it shares the app's health summary, so Sentry starts from the facts.

Get a faster answer

What to include when you email us.

Order number: From your key email. It starts with XA-.
Tape drive: The drive model and its serial number, plus the serial number of the cartridge involved. We need serial numbers to check warranty and to trace a drive's history, so please don't leave them out.
Computer: Mac, Windows or Linux, and the operating system version.
What happened: What you expected, what you saw, and any message the app showed. With Sentry Pro, a diagnostic bundle from the app says all of this in one file.

Built into the app

Sentry watches. Sentry Pro acts.

Included with every product

XPNTL Sentry

A support assistant, available 24/7 while our service is online, plus health and performance monitoring for your drives and staging.

Optional, per computer, per year

XPNTL Sentry Pro

Software updates after your first year, guided diagnostic tests, drive testing, diagnostic bundles for support, and up to 4 hours a year of technician time per computer, during business hours, by arrangement.

See pricing

Policies

The fine print, in one place.

Xponential Systems Inc. · 9640 Mission Gorge Rd Suite B #221, Santee, CA 92071

Help when you need it.